Frequently Asked Questions
Everything you need to know about your Mlouye experience.
Where does Mlouye ship from and do you offer international delivery?
All orders are shipped from our studio in Turkey or our warehouse in the EU. We offer worldwide express shipping via DHL and FedEx to ensure your luxury pieces arrive safely and promptly.
What is your return policy for handbags and accessories?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact to qualify for a full refund.
Are your products made from genuine leather?
Yes, Mlouye products are handcrafted using premium, ethically sourced Italian leathers. We prioritize high-quality materials to ensure durability and a sophisticated finish for every architectural design.
How should I care for my Mlouye bag?
To maintain the shape and color of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend storing it in the provided dust bag and using a soft, dry cloth to wipe away any surface dirt.
Will I have to pay import duties and taxes?
For orders outside the EU and USA, customers are responsible for any local customs duties and taxes incurred. These fees are determined by your local customs office and are not included in the checkout total.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.